Case:
X became involved in a dispute with a host registered on a specialized online platform facilitating the дистанционно conclusion of short-term rental agreements for accommodation in Greece. The matter fell outside the platform’s direct liability scope, as its general terms and conditions do not provide for direct compensation in such cases. The dispute was sensitive, as it concerned X’s health condition.
Legal and Regulatory Framework: Contract Law, Distance Contracting, Civil Law – Article 914 of the Civil Code of Greece, European Union Law, General Terms and Conditions
Request:
Restoration of dialogue and communication between host and guest. Claim for monetary compensation or partial refund of the amount paid for the stay.
Approach:
The Accord team initiated contact with the host to explore the possibility of compensation. However, more than three weeks had elapsed between the incident and the formal request for compensation. During that period, X had repeatedly contacted the platform, communicated directly with the host, and raised various claims.
Outcome:
The platform refused compensation, explicitly relying on its general terms and conditions, which exclude liability for disputes between host and guest, while facilitating contact with the host. The host also refused compensation, citing delay and the absence of medical documentation issued by a local physician confirming X’s health condition at the time of the incident.
Legal Assessment:
The matter falls within the scope of contract law and distance contracting. Due to insufficient evidence—specifically, the lack of medical documentation from the place of the incident—no compensation was obtained. Nevertheless, legal intervention succeeded in re-establishing communication between the parties and clarifying the relevant facts.
NB! In the event of conflict, escalation, or an incident affecting your health and involving a claim for compensation, seek timely medical and legal assistance, whether in Bulgaria or abroad. Telephone medical consultations are generally not recognized as sufficient evidence of damages.